Data protection and respect for your privacy
This page explains how Kaptura collects, uses and protects the personal data submitted through its website, particularly in connection with contact requests and the use of its services.
1. Data controller
The controller responsible for the personal data collected through this website is:
Kaptura Sàrl
Route de Valleiry 21
1284 Chancy, Geneva
Switzerland
IDE / CHE number: CHE-162.585.403
VAT number: CHE-162.585.403 TVA
Email: contact@kap-tura.com
2. Data collected
We may collect the personal data that you provide directly when using the website, particularly when you fill in a contact form or write to us.
- first and last name;
- email address;
- phone number, if you provide it;
- company name, if you provide it;
- content of your message;
- technical data related to the use of the website, such as IP address, device type, browser, pages viewed, access date and time, depending on the technical tools activated on the website.
3. Purposes of processing
The data collected is processed only to the extent necessary, in particular to:
- respond to your contact requests;
- communicate with you about a project, quote request or service;
- ensure the proper functioning, security and maintenance of the website;
- measure website traffic and improve its content or user experience, if audience measurement tools are used;
- comply with our legal, regulatory or administrative obligations.
4. Basis for processing
We process your personal data when it is necessary to respond to your request, to ensure the legitimate operation of the website, to protect its security, or when you have voluntarily provided certain information through a form or direct exchange.
5. Retention period
Your personal data is kept only for as long as necessary for the purposes for which it was collected, then deleted or archived in accordance with applicable legal obligations.
As a general rule:
- data from contact requests is kept for the time necessary to process the exchange and provide reasonable commercial follow-up;
- technical data or security logs are kept for a limited period adapted to security, maintenance and traceability needs;
- certain data may be kept for longer when required by law or when retention is necessary to defend our rights.
6. Data recipients
Your data is processed confidentially. It is shared only with the people or service providers who need it as part of their duties, in particular:
- the people responsible for handling requests at Kaptura;
- the website host and, where applicable, technical providers involved in its maintenance;
- third-party service providers actually used on the website, for example for audience analysis, email sending, spam protection or the integration of external content.
We do not sell your personal data to third parties.
7. Hosting
The website is hosted by:
Infomaniak Network SA
Rue Eugène-Marziano 25
1227 Les Acacias, Geneva
Switzerland
Website: www.infomaniak.com
8. Cookies and similar technologies
The website may use cookies or similar technologies to ensure its proper functioning, improve the user experience, measure traffic, ensure website security or enable the integration of third-party services.
Depending on the actual configuration of the website, these technologies may be necessary for the functioning of the website or used for measurement, comfort or communication purposes.
If audience measurement, tracking, advertising tools or external services are activated, the corresponding information must be specified here or in the website’s cookie banner / preference centre.
To be adapted if you actually use Google Analytics, Meta Pixel, reCAPTCHA, Google Maps, YouTube, Vimeo or other similar services.
9. Third-party services and embedded content
The website may integrate or use services provided by third parties, such as videos, maps, fonts, analytics tools, anti-spam tools or social media extensions. When these services are used, certain technical data may be transmitted to the relevant providers, including your IP address or certain browsing information, within the limits necessary for their operation.
We recommend that you consult the privacy policies of these services when they are actually used on the website.
10. Data security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, disclosure, alteration or any non-compliant processing.
Despite the care taken to secure the website and exchanges, no transmission over the internet and no electronic storage system can guarantee absolute security.
11. Your rights
Within the limits provided by applicable law, you may in particular request:
- to know whether personal data concerning you is being processed;
- to access this data;
- to have inaccurate data corrected;
- to request the deletion of certain data where possible;
- to object to certain processing operations or request their restriction, as applicable;
- to withdraw any consent given, where processing is based on consent.
To exercise your rights, you can write to: contact@kap-tura.com
12. Changes
We reserve the right to modify this privacy policy at any time in order to adapt it to changes in the website, the services used, the legal framework or our practices.
The version published on this page is the version applicable on the date of consultation.
13. Contact
For any question relating to this privacy policy or the processing of your personal data, you can contact us at the following address:
contact@kap-tura.com